| Detail | Information |
|---|---|
| Credit Provider | Hardeep Kumar Wagla t/as Installment Loans |
| ABN | 13 690 290 821 |
| Australian Credit Licence No. | 389610 |
| Address | 8 Budawang Street, Parkinson QLD 4115 |
| Telephone | 0457 857 029 |
| loansinstallment@gmail.com | |
| Website | www.installmentloans.com.au |
Products We Offer
We assist customers in obtaining the following types of credit through our platform and network of licensed lender partners:
| Product | Loan Amount | Term | Security |
|---|---|---|---|
| Small Personal Loan | $2,100 – $5,000 | 91 Days – 12 Months | Unsecured |
| Medium Personal Loan | $5,100 – $10,000 | 6 – 24 Months | Unsecured |
| Cash Loan / Weekend Loan | $2,100 – $10,000 | 3 – 24 Months | Unsecured |
| Payday Loan | $500 – $5,000 | 90 Days – 12 Months | Unsecured |
| Car / Vehicle Loan | $8,000 – $30,000 | 12 – 36 Months | Secured (Vehicle / PPSR) |
| Business Loan | $5,000 – $2,000,000 | 6 Months – 5 Years | Secured & Unsecured |
Dispute Resolution
We are committed to handling all complaints fairly, promptly, and transparently. If you are dissatisfied with any aspect of your loan or our service, we encourage you to contact us as early as possible.
What Is a Dispute?
A dispute arises when you raise a concern or complaint with us about a product or service and you are not satisfied with the response we provide.
Step 1 — Contact Us Directly
Your first step should always be to contact our team directly. Please include your loan reference number, a description of your concern, and your preferred contact details. We will do our best to resolve the matter promptly and informally.
- Phone: 0457 857 029
- Email: loansinstallment@gmail.com
- Post: 8 Budawang Street, Parkinson QLD 4115
Step 2 — Internal Dispute Resolution (IDR)
If your concern is not resolved through initial contact, it will be referred to our Internal Dispute Resolution (IDR) officer. You will receive a written outcome, with reasons, within 30 calendar days. Please note:
- You are not obliged to use our IDR process before taking other action, although we ask that you give us the opportunity to resolve your concern first.
- Using our IDR process does not prevent you from commencing legal proceedings at the same time.
- Our IDR process does not waive any of your legal rights under applicable law or under any contract between you and Installment Loans, including your loan contract or account terms and conditions.
| IDR Contact — Installment Loans | |
|---|---|
| Phone | 0457 857 029 |
| loansinstallment@gmail.com | |
| Post | 8 Budawang Street, Parkinson QLD 4115 |
Step 3 — External Dispute Resolution (EDR)
If our internal process does not produce a satisfactory outcome, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent, impartial, and free external dispute resolution service. AFCA will consider your complaint having regard to applicable law, industry codes, accepted practice standards, and relevant precedents.
You do not need to use our IDR process before contacting AFCA, however we ask that you give us the opportunity to resolve your concern first.
| Australian Financial Complaints Authority (AFCA) | |
|---|---|
| GPO Box 3, Melbourne VIC 3001 | |
| Phone | 1800 931 678 (9:00am – 5:00pm AEST) |
| info@afca.org.au | |
| Fax | (03) 9613 6399 |
| Website | www.afca.org.au |
| Online Complaint | Submit a complaint online |
Your Consent for Identity Check
By accepting our terms and conditions you give consent for Installment Loans to disclose your name, residential address and date of birth to a credit reporting agency and ask the credit reporting agency to provide an assessment of whether the personal information so provided matches (in whole or in part) personal information contained in a credit information file in the possession or control of the credit reporting agency to assist in verifying your identity for the purposes of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
The credit reporting agency may prepare and provide Installment Loans with such an assessment and may use your personal information including the names, residential addresses and dates of birth contained in credit information files of you and other individuals for the purposes of preparing such an assessment. If you disagree with having your identity verified by a credit reporting agency, please select another data source or contact Installment Loans so that we can discuss other options with you.
Contact Us
If you have any questions about this Credit Guide, your application, or any of our products, please do not hesitate to get in touch.
| Contact Method | Details |
|---|---|
| Phone | 0457 857 029 |
| loansinstallment@gmail.com | |
| Website | www.installmentloans.com.au/contact |
| Address | 8 Budawang Street, Parkinson QLD 4115 |