Privacy Policy - Installment Loans

Detail	Information
Credit Provider	Hardeep Kumar Wagla t/as Installment Loans
ABN	13 690 290 821
Australian Credit Licence No.	389610
Address	8 Budawang Street, Parkinson QLD 4115
Telephone	0457 857 029
Email	loansinstallment@gmail.com
Effective Date	1 January 2025
Last Updated	1 January 2026

1. Our Commitment to Your Privacy

Installment Loans (Hardeep Kumar Wagla t/as Installment Loans, ABN 13 690 290 821, ACL 389610) is committed to protecting the privacy of all individuals who interact with our business and our website at www.installmentloans.com.au.

We collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. We also comply with the Privacy (Credit Reporting) Code 2014 in relation to any credit information we handle.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and how you can access and correct information we hold about you. By using our Website or applying for a product, you consent to the collection and use of your personal information as described in this Policy.

We may update this Privacy Policy from time to time. The current version will always be available on our Website. Continued use of our services following any update constitutes your acceptance of the revised Policy.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our services, assess your loan application, meet our legal obligations, and conduct our business. The types of personal information we may collect include:

2.1 Identity and Contact Information

Full legal name
Date of birth
Residential address (current and previous)
Email address
Mobile and telephone numbers
Gender (where voluntarily provided)

2.2 Identity Verification Documents

Driver’s licence number and state of issue
Passport number and country of issue
Medicare card details (where applicable)
Visa details and validity dates (for non-citizen applicants)
Selfie or photograph for biometric identity confirmation (where required)

2.3 Financial Information

Employment status, employer name, and employment history
Income details including salary, wages, Centrelink payments, or self-employment income
Bank account details (BSB and account number for loan disbursement)
Bank statements (obtained with your consent via open banking or manual upload)
Existing debts, liabilities, and monthly expenses
Assets and net worth (where applicable)

2.4 Credit Information

Credit history and credit score (obtained from credit reporting bodies with your consent)
Details of existing credit contracts and repayment history
Information about defaults, serious credit infringements, or bankruptcy
Court judgments or writs relating to credit obligations

2.5 Business Information (Business Loan Applicants)

Business name and ABN
Business structure (sole trader, company, partnership, trust)
Business trading history and financial statements
Director and shareholder details
GST registration status

2.6 Website Usage Information

IP address and device information
Browser type and version
Pages visited and time spent on our Website
Referring URLs and search terms
Cookie data (refer to Section 11 below)

3. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you — through your online loan application, contact forms, telephone conversations, and email correspondence.
From credit reporting bodies — we may obtain a credit report about you from a licensed credit reporting body such as Equifax, Experian, or illion, with your consent.
From lender partners — where we refer your application to a lender partner, they may share information about the outcome of their assessment with us.
From third-party verification services — we may use identity verification platforms to confirm the authenticity of documents you provide in accordance with our AML/CTF obligations.
Through open banking — with your consent, we may access read-only transaction data from your bank account through an accredited open banking data provider.
Automatically through our Website — we collect certain technical data about your use of our Website through cookies and analytics tools.

Where it is reasonably practicable to do so, we collect personal information directly from you. We will only collect personal information from third parties where it is necessary for the purpose of assessing your application or meeting our legal obligations, and where you have consented or where the law otherwise permits.

4. Why We Collect and Use Your Personal Information

We collect and use your personal information for the following primary purposes:

to assess your eligibility and suitability for a loan product in accordance with our responsible lending obligations under the NCCP Act;
to verify your identity in accordance with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act);
to process and manage your loan application and any resulting credit contract;
to refer your application to a lender partner where appropriate;
to communicate with you about your application, loan, or our services;
to manage any hardship request or dispute you raise with us;
to comply with our legal and regulatory obligations, including reporting obligations to ASIC and other government agencies;
to maintain and improve our platform, systems, and services; and
to detect, investigate, and prevent fraud or other illegal activity.

We may also use your personal information for secondary purposes that are directly related to the primary purposes listed above, where you would reasonably expect us to do so.

5. Marketing Communications

With your consent, we may use your contact details to send you information about our products, services, and relevant financial information that may be of interest to you. You may opt out of receiving marketing communications at any time by:

clicking the “unsubscribe” link in any marketing email we send you;
contacting us by phone on 0457 857 029; or
emailing us at loansinstallment@gmail.com.

We will process your opt-out request promptly and will not send you further marketing communications once your request has been actioned. Please note that opting out of marketing communications does not affect our ability to send you transactional or service-related communications in connection with your loan or application.

6. Disclosure of Your Personal Information

We may disclose your personal information to the following categories of recipients where necessary and permitted by law:

6.1 Lender Partners

Where we refer your application to a lender partner from our panel, we will share the personal and financial information you have provided with that lender to enable them to assess your application. All lender partners hold their own Australian Credit Licences and are independently responsible for their own privacy obligations.

6.2 Credit Reporting Bodies

We may disclose certain personal information to licensed credit reporting bodies, including Equifax, Experian, and illion, for the purpose of obtaining a credit report or contributing credit information as permitted under the Privacy (Credit Reporting) Code 2014. This may include information about defaults or repayment history where applicable.

6.3 Identity Verification and AML/CTF Service Providers

We use third-party identity verification platforms to assist us in meeting our obligations under the AML/CTF Act. These providers may access your name, date of birth, address, and identification document details for verification purposes only.

6.4 Technology and Service Providers

We engage third-party service providers to assist with website hosting, data storage, analytics, customer relationship management, and other operational functions. These providers are contractually required to handle your personal information in accordance with applicable privacy laws and only for the purpose of providing services to us.

6.5 Regulators and Government Agencies

We may be required by law to disclose your personal information to regulatory bodies such as ASIC, the Australian Transaction Reports and Analysis Centre (AUSTRAC), the Australian Taxation Office (ATO), or other government agencies where required or authorised by applicable legislation.

6.6 Debt Collection Agencies

In the event of a default on your loan, we may disclose relevant personal information to a licensed debt collection agency for the purpose of recovering amounts owing.

6.7 Professional Advisers

We may share your personal information with our legal, accounting, and other professional advisers where necessary for the conduct of our business, subject to obligations of confidentiality.

We will not sell your personal information to third parties. We will not disclose your personal information to any party outside Australia without your consent, except where required by law or where the overseas recipient is subject to a comparable privacy framework.

7. Credit Reporting

In connection with your loan application and any resulting credit contract, we may collect, use, and disclose credit information about you in accordance with the Privacy Act 1988 (Cth) and the Privacy (Credit Reporting) Code 2014. This may include:

making a credit enquiry with a credit reporting body prior to assessing your application;
disclosing repayment history information to a credit reporting body during the term of your loan;
disclosing default information to a credit reporting body where you fail to meet your repayment obligations and we have provided the required notices; and
disclosing serious credit infringement information where applicable.

You have the right to request that a credit reporting body not use your credit information for the purpose of pre-screening direct marketing offers. You also have the right to request that a credit reporting body place a ban on your credit information if you believe you have been, or are likely to become, a victim of fraud.

The credit reporting bodies we may deal with include:

Equifax Australia: www.equifax.com.au
Experian Australia: www.experian.com.au
illion (formerly Dun & Bradstreet): www.illion.com.au

8. Anti-Money Laundering and Identity Verification

We are subject to obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and our AML/CTF Program. As part of these obligations, we are required to verify your identity before providing you with a designated service. This process, known as Know Your Customer (KYC), may involve:

collection of government-issued photo identification documents;
electronic verification of your identity against third-party databases;
biometric identity verification including a photograph or selfie;
verification of your residential address; and
for non-citizen applicants, verification of visa status and the exact visa validity date.

We may also be required to report certain transactions or suspicious matters to AUSTRAC. This reporting may occur without your knowledge and we are legally prohibited from disclosing to you that such a report has been made.

9. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Our security measures include:

SSL encryption for all data transmitted through our Website;
secure storage of personal information with access restricted to authorised personnel only;
password-protected systems with multi-factor authentication where applicable;
regular security reviews and updates to our systems and processes; and
contractual data security obligations imposed on all third-party service providers who handle personal information on our behalf.

Despite our best efforts, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. If you become aware of any security breach or suspect that your personal information has been compromised, please contact us immediately.

In the event of a data breach that is likely to result in serious harm to any individual, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with our obligations under the Notifiable Data Breaches scheme.

10. Retention of Personal Information

We retain personal information only for as long as it is necessary for the purposes for which it was collected, or as required by law. Specific retention periods that apply include:

Credit assessment records: 7 years from the date the credit contract was entered into, or 7 years from the date credit assistance was provided.
AML/CTF records: 7 years from the date the relevant transaction or service was completed.
General business records: as required under applicable taxation and corporate law.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

11. Cookies and Website Analytics

Our Website uses cookies and similar tracking technologies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files placed on your device by your web browser when you visit our Website.

We use the following types of cookies:

Strictly necessary cookies — required for the Website to function correctly, including session management and security features.
Analytical cookies — used to collect information about how visitors interact with our Website, including pages visited and time spent, using tools such as Google Analytics.
Functional cookies — used to remember your preferences and personalise your experience.
Marketing cookies — used to track your activity across websites and deliver relevant advertising where applicable.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Website. For more information about managing cookies, visit www.allaboutcookies.org.

12. Your Rights — Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you, subject to limited exceptions under the Privacy Act;
Correct any personal information that is inaccurate, out of date, incomplete, or misleading; and
Complain about any breach of the APPs or the Privacy (Credit Reporting) Code.

To request access to or correction of your personal information, please contact us in writing using the details provided in Section 14. We will respond to your request within 30 days. We will not charge a fee for making an access or correction request, but we may charge a reasonable fee to cover the cost of providing access where the request requires significant effort.

We may decline an access request in limited circumstances where the Privacy Act permits us to do so, for example where access would pose a serious threat to the safety of an individual or where the information relates to anticipated legal proceedings. If we decline your request, we will provide written reasons.

13. Privacy Complaints

If you believe we have breached the Australian Privacy Principles, the Privacy (Credit Reporting) Code, or any other applicable privacy obligation, please contact us in the first instance using the details in Section 14. We take all privacy complaints seriously and will investigate your concern promptly.

We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 calendar days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)
Phone	1300 363 992
Website	www.oaic.gov.au
Mail	GPO Box 5218, Sydney NSW 2001

If your complaint relates to our handling of credit information specifically, you may also contact AFCA on 1800 931 678 or at www.afca.org.au.

14. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:

Contact Method	Details
Phone	0457 857 029
Email	loansinstallment@gmail.com
Website	www.installmentloans.com.au/contact
Address	8 Budawang Street, Parkinson QLD 4115

Note: This Privacy Policy applies to Hardeep Kumar Wagla t/as Installment Loans only. Lender partners to whom your application is referred maintain their own separate privacy policies which govern their handling of your personal information. We encourage you to review the privacy policy of any lender before entering into a credit contract.